FAQs

General Delivery Policies

Tent Rental Policies and Requirements

Customer Pickup/Return Policy

Terms & Conditions

What are your business hours?

Monday – Friday              9 am – 5 pm

Saturday                           9 am – 1 pm

Sunday                               Closed

Our warehouse closes at 4:30pm M-F and at 12:30 on Saturday, so please make sure you are here by those times if you are picking up equipment.

What do you charge for delivery?  Is there a minimum?

Delivery charges are assessed based on the zip code to which we deliver, within Montgomery County the rate varies from $60 round-trip to $90 round-trip.  There is a $50 rental minimum for delivery within Montgomery County.  For orders to be delivered outside Montgomery County the rental charge must be equal to or greater than the delivery charge.  Same day deliveries or deliveries made outside regular business hours will have an additional charge applied.

Can I come in to pick up equipment?

Yes, if you come in to pick-up your equipment the only limitation is the size of your vehicle.  Upon request, “A Grand Event” personnel will assist you in loading and unloading your vehicle, however, all equipment must be secured and fastened by the customer INSIDE of the vehicle.  No equipment is allowed to be tied down to roofs or roof racks.  We assume no liability for any damage incurred to the equipment or your vehicle in this process.

Do I need an appointment to see your showroom?

No, come in anytime during our regular business hours and one of our event representatives will be more than happy to answer any questions you may have.

How do I make a reservation?

Reservations may be made in person or over the phone.  To reserve equipment we ask for a deposit of half of the order total.  A credit card authorization as well as a signed rental proposal must be provided in order to confirm any order.

How far in advance do I need to make a reservation?

All reservations are based on availability, so as soon as possible is always the best answer.  Any order booked within 24 hours of the delivery date may be subject to additional fees.

Will I be charged for equipment that I don’t use?

Yes, all equipment we deliver or have picked-up by the customer will be charged the full rental cost.  If you refuse equipment at the time of delivery, you will be subject to a loss of deposit or a restocking fee.

How do I know what size tent that I need?

Every situation is unique and may require different sized tents based on your needs.

Please refer to our Wedding Tents page which will give you a step by step walk-through of how to choose the right size tent.

How do I know what size tablecloth I need for the tables I have?

*Tablecloth Sizing Chart

How do I operate a certain piece of equipment?

Please refer to our equipment instructions page by clicking on the button below and then select the piece of equipment that you need assistance in operating.

 

Instructions

Comments are closed.