What are your policies and terms & conditions? General Delivery Policies Tent Rental Policies and Requirements Terms & Conditions Tent Evacuation Plan What are your business hours? Office Hours: Monday – Friday, 9 am – 5 pm; Saturday/Sunday: Closed Showroom Hours: Monday – Friday, 10 am – 4 pm; Saturday/Sunday: Closed What do you charge for delivery? Delivery charges are assessed based on the zip code to which we deliver. Please call to find out the delivery rate. Rental minimums to be eligible for delivery. Rental minimums are what your rental equipment order must equal in order for you to be eligible for us to deliver. Rental minimums are determined by location and distance from AGE location. Can I come in to pick up equipment? Peak Season (May – October): Customer Pick-up/Returns are NOT available Non-Peak Season (November – April): Customer Pick-up/Returns are available Do I need an appointment to see your showroom? Please call ahead and one of our event representatives will be more than happy to answer any questions you may have. Our Showroom hours are between 10am and 4pm Monday-Friday. How do I make a reservation? Reservations may be made in person or over the phone. In order for us to reserve any rental equipment for your event date, we require a signed contract and a deposit (50% outside of our cancellation policy or 100% within our cancellation policy) All can be done online. Reservations are dependent on availability. All of our equipment is rented out on a first come, first serve basis and please take into account we tend to book up in our peak months May – October and Holidays. How far in advance do I need to make a reservation? All reservations are based on availability, so as soon as possible is always the best answer. Any reservations within 2 weeks of your event date may be subject to additional late-booking fees. Will I be charged for equipment that I don’t use? Yes, all equipment we deliver or have picked-up by the customer will be charged the full rental cost. If you refuse equipment at the time of delivery, you will be subject to a loss of deposit or a restocking fee. How do I know what size tent that I need? Every situation is unique and may require different sized tents based on your needs. Please give us a call at 301-231-8368 (TENT) or you can fill out a ‘Request for Quote’ and one of our tent professionals may assist in sizing the appropriate tent for your event. Please refer to our Wedding Tents page which will give you a step by step walk-through of how to choose the right size tent. How do I know what size tablecloth I need for the tables I have? Tablecloth Sizing Chart Do you offer operating instructions for some products? Please refer to our equipment instructions page by clicking on the button below and then select the piece of equipment that you need assistance in operating. Click Here to see operating instructions for some products.