What are your policies and terms & conditions? General Delivery Policies Tent Rental Policies and Requirements Customer Pickup/Return Policy Terms & Conditions Tent Evacuation Plan What are your business hours? Office Hours: Monday – Friday, 9 am – 5 pm Saturday/Sunday: Closed Showroom Hours: Monday – Friday, 10 am – 4 pm Warehouse/ Customer Pickup/Return Hours: Monday – Friday, 9 am – 4 pm (warehouse starts to shutdown at 3:30pm) What do you charge for delivery? Delivery charges are assessed based on the zip code to which we deliver. Please call to find out the delivery rate. Rental minimums to be eligible for delivery. Rental minimums are what your rental equipment order must equal in order for you to be eligible for us to deliver. Rental minimums are determined by location and distance from AGE location. Can I come in to pick up equipment? Yes, if you come in to pick-up your equipment the only limitation is the size of your vehicle. Upon request, “A Grand Event” personnel will assist you in loading and unloading your vehicle, however, all equipment must be secured and fastened by the customer INSIDE of the vehicle. No equipment is allowed to be tied down to roofs or roof racks. We assume no liability for any damage incurred to the equipment or your vehicle in this process. PLEASE NOTE PICK-UP TRUCKS OR OPEN BED VEHICLES ARE STRICTLY PROHIBITTED. Do I need an appointment to see your showroom? Please call ahead and one of our event representatives will be more than happy to answer any questions you may have. Our Showroom hours are between 10am and 4pm Monday-Friday. How do I make a reservation? Reservations may be made in person or over the phone. To reserve equipment we ask for a deposit of half of the order total. A credit card authorization as well as a signed rental contract must be provided in order to confirm any order (dependent on availability). How far in advance do I need to make a reservation? All reservations are based on availability, so as soon as possible is always the best answer. Any order booked within 1 week of the delivery date may be subject to additional fees. Will I be charged for equipment that I don’t use? Yes, all equipment we deliver or have picked-up by the customer will be charged the full rental cost. If you refuse equipment at the time of delivery, you will be subject to a loss of deposit or a restocking fee. How do I know what size tent that I need? Every situation is unique and may require different sized tents based on your needs. Please give us a call (301-231-TENT) or you can fill out a ‘Request for Quote’ and one of our tent professionals may assist in sizing the appropriate tent for your event. Please refer to our Wedding Tents page which will give you a step by step walk-through of how to choose the right size tent. How do I know what size tablecloth I need for the tables I have? *Tablecloth Sizing Chart How do I operate a certain piece of equipment? Please refer to our equipment instructions page by clicking on the button below and then select the piece of equipment that you need assistance in operating. Do you offer operating instructions for some products? Click Here to see operating instructions for some products.